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My Bluetooth mouse connects via Bluetooth, not USB hub so it wouldn't make a difference anyway. I also use a powered USB hub.

I never use airplane mode and having looked at the event log, there are errors in there...none of which I understand.

Contacted support many times, they are useless gibbons. I have had my surface pro 4 for about 8 months, it was fine at first, but the last 6 months I constantly get screen freezes. These last between 3 seconds-30 seconds and is extremely frustrating. I've done 2 clean installs of windows...