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Thanks for the response, unfortunately on start nothing displays at all (completely black). We have tried to attach a monitor with no results. We have also tried the following: Hold the power button for exactly 15 seconds, then try to turn on. Hold the power button for 30 seconds, try to turn...

Hi All, I’m Mike a new member to the forum. I apologize in advance that the first post is a plea for help. About 2 years ago I purchased a SP4 256gb 8gb for my wife as a Christmas present. To date she has absolutely loved this device. Up until 2 weeks a go everything was operating as expected...