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The SanDisk Ultra drives marked USB 3.0 and the Transcend USB-SD adapter marked USB 3.1/3.0 are not recognized by the USB port (either of them). The computer does not recognize any SD card inserted in the SD slot. The USB 2.0 thumb drive and the DVDRW drive ARE recognized and seem to work...

I have several Sandisk Ultra thumb drives, a Transcend high speed USB to SD adapter (because my SD slot stopped working first a for a while I was able to read an SD card through a USB port). I have an 8gig thumb drive marked USB 2.0 that does work correctly and a little external Dell DW316...

Waiting sounds like a winner. I was figuring I would be in regedit doing all kinds of crazy things. If you think I would be better waiting, then that's what I'll do. Everything is working (not working) like it has been for months. Thanks again.

Thank you for your help - it is MOST appreciated. Back up and running this morning. I seem to have everything back where it's supposed to be. Troubleshooter found only one problem - 'Generic SuperSpeed USB Hub has a driver problem'. Original problem persists.

OK - so that was a nightmare. Swapped screens between computers. USB devices seemed OK on my wife's computer and my screen. Wasn't smooth, but things seemed to work, devices mounted and could be shut down. On my computer with her screen, USB 3 thumb drive would mount and then dismount, over...

It"s not. Nor is the SD card reader. The USB 2 thumb drive I have works perfectly.

Sorry - please disregard previous - a restart made the little black box go away. My bad.

I did a cold reboot as instructed, everything went fine, SurfaceBook came back up OK - except (isn't there always) a small, oblong black box in the upper left part of the screen with '100' at the bottom of a blue line going up through the box. I can't click it, move it or remove it. If I click...

Thank you, sir. OK - Downloaded .msi file and tried to run it. It set up to run and I got the following message: "A newer version of SurfaceBook Update 17_020_00 (64 bit) is already installed." Clicked OK, and had no option except to 'Finish'.

Build - uhhhh, let's see: Windows 10 Pro Version 1703 OS Build 15063.540 Not using a dock. (Not sure if that's what you asked for or not - real computer illegitimate am I)

Bless your pea-pickin' little heart. Thank you sooooo much.

Been fighting this issue for many months. Finally broke down and took it to a local computer shop, and when I picked it up later the same day - EVERYTHING WORKED!! Hooray! He said he loaded drivers. Within a couple of days, back to the same issues. Generic SuperSpeed USB hub is Code 31...

Greetings from central Florida. I own two Surface Books. My wife's machine has been flawless, mine, on the other hand, has not. Appreciate the help you all provide here, wish I were computer savvy enough to help others, but that's not likely. Thanks in advance for your time and interest