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What is the rule? Always restart? Other things had stopped working while I was researching and trying to figure this out. Restarted... and it works.

I reset my Surface Pro 3 the end of January. I had purchased software and wasn't able to get the program working. The reset fixed that, but now that I am trying to connect my phone (Samsung Note 3) and camera (Canon EOS 30D) with the USB, neither device is being recognized by the computer to...