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I brought everything in. They were just shocked that another broke. They gave me an entirely new unit so I am happy. Replaced my charger as well. I forgot to bring my surface pen, but they would have replaced that too if brought it. No complaints. Still a loss, though, spend $30+ on a wood skin...

The question is, will Microsoft do the right thing. Even though this is their charger, if they don't honor the replacement, I'm $2000 short. If I bought an aftermarket and it broke the laptop that's one thing, but this is the original!

You mean my charger isn't the culprit? Let's say that it is, will Microsoft honor the replacement since its still under Microsoft Complete? Should I bring in the charger to show them? Edit: I also have a surface dock... plugged it in the LED lights on for about 5 seconds then turns off. The...

So I've just replaced my SB because the previous unit's hard drive failed after a year and a half of use (I bought Microsoft complete warranty). I just received my replacement unit and it turned on at the store. It also turned on when I got home, but as soon as I plugged in to charge, the screen...

Light as in just browsing webpages consisting mostly of text and images, nothing youtube thats 4K or HD. What they do is truly sneaky..... I have been using Chrome and FF for a long time now. There are so many extensions that I have on my chrome that I don't want to give up but the battery...

I'm curious about the ad revenue part you mentioned. How does that affect the battery life? something with constantly sending browsing and tracking info from our end to them? so im guessing you're using Edge mainly for light browsing then?

Is Chrome really that bad still? I guess I'll try using Edge to see if there's a difference.

I have the i5 dGPU 256GB SSD version of the SB. I have read online on reddit that most people get about 10+ hours on their SB while I only get about 6-7 hours. Is the 10+ hours for light use (word processing, light browsing) only? I do watch a couple hours of youtube intermittently throughout...