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Thanks, I tried the hard reset -it didn't work. I decided that the book was under warranty and went back to the dealer. The dealer replaced it. I have now installed all the updates and most of my software. Everything works fine. Thanks for your help.

I have just purchased a surface book. I have installed my virus software etc. and let it do it's stuff installing updates. I then set about installing my software/apps. At some point during this two issues have arisen which may be related. 1) When I remove the power lead the PC shuts down. 2)...