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Thanks for the reply. I wondered whether to pursue this through the small claims court in Scotland, but decided (yesterday) to try the fix that was mentioned here: Surface Pro 3 Touchscreen Problem • /r/Surface. It worked!! I'm normally reluctant to try this sort of thing (not very techy) but...

The problem is that after this occurred, my thumb went through the bottom left of the screen where it meets the case when i was just picking it up off the table! the very corner just caved in! However that part of the screen still works fine, and is a long way from the unresponsive band, but of...

My surface has developed the problem with an unresponsive band across the top of the screen as reported by others. I am having trouble getting it replaced. Could any members provide testimonials or other proof that Microsoft have replaced devices under warranty because of this problem? This...