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thanks, I will try that approach next.

thanks, but the issue is that I am unable to log in at all. its stuck on a logon loop, as soon as I log in, it kicks me back out to the login screen/prompt.

OK . . . I have tried multiple things to get the Surface unlocked (the above - which did not work). I have tried advanced troubleshooting, resetting saving files, not saving files, and that did not work. I went to the last resort and reset to factory, which took me back to Windows 8.1 (I updated...

I have a Surface Pro 3 running Windows 10 and joined to a domain. The device has been working perfectly since I bought it, including the Windows 10 update. I just installed the 1/19/2016 update and I am now experiencing a login issue. I enter my username and password, the login screen flashes...