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I finally received my replacement! It took more than two months, and Microsoft doesn’t know why. There was a lot of back-ordered tablets for the Holydays, but after that it should have been faster for me the receive something. The good news is that I got a big upgrade. I had a SP2 64gb, I...

Well, I still don’t have my replacement. My contact at the Global Escalations Services has been trying for the entire week trying to know why the service center wasn’t sending my replacement, which was supposedly in stock. Now everyone from the service center is gone for the weekend, and my...

Surface support is not in a good place for the moment. Escalate your case, and ask to speak with someone from the Customer Advocacy team. The normal Answer Desk will not do anything, they can’t do anything, and they have very limited information, in my experience. After 53 days of waiting, I...

I posted by accident in your thread a few minutes again, sorry about that :). The danger of having multiple tabs… My now deleted post was meant for the another thread. Everyone to this point is getting new Type Cover/Pen/Power adaptor with the replacement SP3, and everyone is keeping their old...

My case was transferred to someone at the Escalations Services at Microsoft. The guy was really great and much more helpful than anyone at the Answer Desk. Because he is working directly at Microsoft, he has access to much better information, and he was more than willing to share it with me...

I think they are also sending new pen/type cover/power adaptor to everyone who has their SP2 exchanged for a SP3. I hope it will be the case for you too. I was lied about my replacement being in stock, for a third time. I will make a complain to Microsoft Canada and to my local consumer...

I hope you will be able to get a replacement so soon :). I'm trying to get my case escalated for the moment. I was told this morning that they have my replacement in stock, but this is the third time I'm being told that... Let's see if I get a tracking number this time. I'm still contacting...

Well, for the moment Microsoft doesn't want to send me anything :P. I contacted the Answer Desk again today, and I have been told that they will look into sending me something else than a Surface Pro 2 (I already waited one month for one to be in stock). A few hours later I received an email...

Yeah, it's not ideal. I think the people at the "Answer Desk" have no real connexion to the service center, they can only see the inventory stock. It's not very helpful to know what's going on. I will keep you updated on my delayed replacement!

I am still in the same situation. I requested an advanced exchange December 28th, and I still did not receive my replacement. Nobody can tell me exactly why it is taking so long. The shipping date of my order is TBD (To Be Determined). I wonder if anyone else is having the same delay...