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Thanks Ramiss- I'll try that first! R

Thanks ever so much - you're a star! R

I've still not managed to solve it! Would you mind telling me how to carry out a refresh please- does this mean basically setting up the surface from scratch again? thanks for your help

Hi there I have tried stopping background processes but with no joy. It still won't let me install updates.... I'm at a total loss! thanks for your help x

When you say - restart - do you mean turn it off and then on again? If so...I've tried that... I also tried closing down background processes but still no joy...I have no idea why it won't install anything...grrrr thanks for your help x

Thanks - I'll try that - there seems to be a lot of things running in the background- so I'll try closing some of them thanks for your help

Hi there I've tried to install software to run google hang outs and install updates to my virus protection- however I get an error message. The message says that installer is already working. I have closed down all the apps and I have nothing running so I have no idea what it thinks is being...