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Will do.

It's been that way since I bought it. The automatic updates didn't do anything to help the issues.

I bought my wife a SP4 for X-Mas, and it has been nothing but problems. We love the device, and have troubleshooted immensely. We're still getting issues such as: Windows freezes and is unresponsive(frozen), and the screen turns black sometimes and is unresponsive to the point where powering it...