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thanks for getting back to me, I have tried all your suggestions apart from getting in touch with Microsoft support as it seems impossible... I can't find an email address and the online help support are impossible to get in touch with.... very annoying as they were all over me when I was...

Everything on the pen works except the eraser, in one note when I flip the pen over the eraser icon selects, but the eraser does not work, I have to select the eraser and use the pen tip? In Drawboard it does not work, and also in Staffpad .

Hi all, I'm a new surface pro 4 owner, 256 , 8gb ram etc Had nothing but trouble with the pen...... now everything works fine except for the eraser? The click opens OneNote, the double click works, the pen tip is fine, but the eraser has stopped working? Any one else had this problem and know...

Hi all, I'm a new surface pro 4 owner, 256 , 8gb ram etc Had nothing but trouble with the pen...... now everything works fine except for the eraser? The click opens OneNote, the double click works, the pen tip is fine, but the eraser has stopped working? Any one else had this problem and know...