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go to this page on the microsoft website: Download a recovery image for Microsoft Surface you need to login to download the file, it is also rather large, 5gb from memory and their speeds werent very good either, took me like 5 hours and i had to put in my devices serial number at some point...

Ah yes she will, I just didn't have it ready with chrome, adblocker, antivirus. Once i get those installed (doing right now) I'll let her have a go, she did mention some popup that was being particularly intrusive while she was reading a tutorial, I normally wouldn't let anyone on a new computer...

It worked. Good as new! I'm a happy camper! Thanks again :)

Thanks very much for this info, ive just made a recovery drive and now it is resetting! I'm going to go to bed now, its just past midnight here and hopefully its fixed by morning. I will come back and report then.

How will I update it if I can't even start it. It wont go past the surface logo before it reboots itself :(

I received my surface pro 4 today and it was working fine for about an hour, my daughter borrowed it for about an hour after me and in that short period of time managed to get some malware on it (as far as I can tell she only installed one app, some drawing program) rather than battle with...