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    System restarts instead of returning normally from sleep

    If you start a CMD.EXE prompt as an Administrator (important), then type POWERCFG.EXE /H ON to re-enable hibernation. I have seen the exact problem you describe with a SP3 running some VPN and NAP software. Turned out to be the NAP software, but removing it wasn't that simple. In the end I did a...
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    Surface Pro3, can't print from internet explorer

    Thanks for the info. Do you know how to find the 'port' the printer is printing to? Its under Printer Properties, then select the Ports tab. See if the port is set to a WSD (Web Services for Devices) port, or to an IP port. If it is set to WSD (the port will start with WSD- followed by a long...
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    System restarts instead of returning normally from sleep

    Can I just ask the following: 1. Is the SP3 docked in the MS Dock? 2. Is this happening on wired, or wireless? 3. Are you running any VPN or Identity Agent (Network Access Protection) software? I'm thinking Cisco, Checkpoint, etc. 4. If this is happening on wired network, is it via the USB...
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    Surface Pro3, can't print from internet explorer

    Okay cool, thanks for the further info. 1. is it a network printer, or locally attached (via a USB port)? 2. Is the printer you are trying to print to the 'default' printer? 3. If it is a locally attached printer, try removing the USB cable, then remove the device from Windows completely...
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    Surface Pro3, can't print from internet explorer

    Are you trying to print from Microsoft Edge? If so, the default is no print option of right click anymore, rather click on the 3 dots at the top right of your Explorer window, then select Print from the drop down.
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    Screen stays black after update...

    Got this same issue today on a Surface Pro 2 for a client. First time a Win10 install has failed on me! I tried Andreas90 solution, hit CTRL-ALT-DEL then ran Task Manager. Started a new Explorer.exe process but still had a blank screen. I looked at the startup and disabled the 2 Sierra Wireless...
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