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I've tried both the normal and quick format. :( That's probably what i need to do next is run a hardware diagnostic on it to see what that returns. I agree...i think its probably dead!!

Ya, i tried the recovery image as well. I dont recall the exact error (i could retry and post it), but after that didn't work i figured it was time to reformat and load an 8.1 iso i had...but even reformatting doesn't do the trick, which is why i'm worried it's a hardware issue.

Thanks!! Me too! :) It worked before it was given to us. Basically if we can fix it, we can have it. So not really any loss, but it'd be nice to be able to toy with it before I spring for a Surface 3!!!

Hi all, new member here. Hoping some of you smart folks out there can assist as I'm pulling my hair out! :) My wife was given a used Surface Pro and it boots to the reset screen ("There was a problem resetting your PC."). I've tried just about everything I can think of. I've created a boot...