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Bought second hand, so you could be right. Looks a great device, sure it's a software problem. Will keep trying.

Thanks jnjroach. Machine doesn't find any updates and freezes after a couple of minutes so don't think I would be able to run them anyway. Don't want to give up until I've tried everything. I can reset from usb but the image would need to be of an updated system, which is not the one on...

Good morning, Use PC's Laptops etc all my life, read reviews about surface so dipped in by purchasing Surface 2, just for pleasure. Screen froze a few times so did usb reset with downloaded image from microsoft site. Booted up, tried to update, guess what, screen froze during search for...