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A few days ago I decided to report to Microsoft that my pen was occasionally playing up. This was my 3rd experience with warranty claims through MS (two SP3's replaced in the past) and after a few minutes I received an email stating that Microsoft are sending me a new pen. Today I received it in...

OP has posted exactly what I came in here to express. The surface needs a seamless change from tablet mode to desktop because it is so good at being both. We need to get rid of the taskbar in fullscreen start, add a desktop app and improve the app list allowing for it to be accessed with a gesture.

I'm much the same now. In terms of reliability, this device is very bad (at least based on my experiences) but the support is so good that I'm willing to continue using the Surface rather than selling it while it's still new. I think getting a device with a cracked screen replaced on warranty is...

Today I received my new Surface. All I can say is - Microsoft, I am completely sold. Thank you. The assembly on this device is perfect so I hope this is the last time I'll have to service.

I've had a long word with Microsoft and they have agreed to take this in as I "might have a case here". I will keep you guys updated because this looks like an interesting case which could speak volumes about Microsoft customer service if indeed the device gets replaced. Meanwhile, here are a...

Nope, I live on my own.

The device looked new but you never know I guess. It definitely had new hinges which develop play pretty quickly and lacked any signs of use. The replacement was done by Microsoft under EU warranty but through a local dealer. The warranty on this device is 2 years,. Not sure what type of...

Thanks for your reply. The tablet was not in a case the night it happened. It spends very little time in a case (Maroo or something like that). The screen is uneven now - there's a clear difference in angle between the two pieces of the screen.

Never ending problems with this device but here goes - my SP3 was replaced after the last warranty claim and today in the morning I found the device where I left it yesterday but with a cracked screen. It worked perfectly yesterday evening, now the touchscreen won't work anymore so I'm 100% sure...

Yeah, it's clean. It happened suddenly - worked well one moment, then a few minutes later it went bad. I'm sending it back and will hopefully manage to extend the warranty by another 3 years.

Has anyone experienced the problem below and if so, can I do anything about it? Secondly, a related question that's been bothering me since the last issue. I bought the Surface to last me at least 3 years, maybe more. What are my chances of running this device for that period of time? In 2...

I'm starting to hate the SP3. After having to refresh Windows and spent half a day re-configuring the thing just to get a keyboard working, just a few days ago spending hours trying to sort out the power button working incorrectly, my wifi has now collapsed and I'm completely stuck. I've...

For 1 day now my power button wants to switch the Surface off every time I touch it, even if it's pressed when the tablet is sleeping. It'll switch on and go straight to the "slide down to power off" screen. In the power button options, all fields are set to sleep. I've changed the settings to...