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I get your problem. But I'm talking about a court. A court in the UK would consider it reasonable that Microsoft arrange collection of the goods at their cost at a time/place convenient to the customer, and arrange a full refund. If that customer refuses to have anything to do with the...

That I agree with, if you purchased other goods associated with it then they should help you out refunding. Trading standards is a good idea. Good luck. I didn't disagree with you, I just know they always have a get out these big companies.....fancy lawyers! ;)

Too much inconvenience. Very important words......

They are doing something. Offering a full refund? Not what you want I know but they ARE doing something.