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Well I went into the Microsoft Store expecting to get a new replacement. I explained to the store staff the situation including the ability to access the previous owners files and the 7 hour calls to their online store. They promptly refunded my money which I didnt expect but am very happy with...

Well officially gave up on Microsoft Support. All up close to eight hours. At no stage were they concerned that I could pull data from the laptop.

Yeah I guessed as much, I will deal with this appropriately. Going to recover as much material as possible and see if I can get anything interesting. On my 7th hour on hold now. This is ridiculous. It broke my record of 5 hours talking to the Sony Store.

6 hours on the phone in the last 3 days. Transferred between departments 28 times. Now even more confident it is a refurb. It is amazing what you can find with data recovery tools. They didnt do a good job erasing the data.

Kind of annoyed now. I ordered a Surface Pro 3 for my wife and had battery charging problem that technician couldnt fix. Was told specifically on the phone that we would be receiving a brand new and not refurbished tablet. They claim it would be checked by technician and boxed. I am guessing...