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Worst Customer Service - My SP2 is a problem.Replaced 2x.Lost faith in it.Offered to pay to upgrade to SP4. No way say M?Yr experience too?

Thanks sbhatia. Not sure that I understand your instructions. If I type that into the only place I can type anything on Chrome, I just get a search result and then I'm unsure where to go after that. I admit I am not really that good at all this. I don't for example find Apple "intuitive"!!