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Unfortunately there is not a way to get the information. The ssd is fixed to the board. As update to this thread I never did get a response from Microsoft. My last effort will be a trip to a Microsoft store. Microsoft support was completely useless. I'm very disappointed in my whole...

Is there a proper way to talk when you spend more per hour of use on a 450$ tablet than a 40,000$ truck? Here is a picture of the screen for you. This is where it is stuck. Regardless for anyone else in the future here are some tips/information. 1. It appears my SSD has failed. This...

From another thread I found it appears you are unable to boot when the SSD drive fails. You can't enter recovery mode. The techs offered 2 different methods to boot from the USB drive. They also mentioned a hard reset. This is done by holding down the power and the + volume for 15 seconds...

He stated I was out of warranty and all he could do was offer a replacement for $200.00. That was tough to stomach. No way I'm paying 200$ more for the outdated version that only lasts a handful of uses. That actually makes it worse hearing that some techs respond differently. Maybe...

Unfortunately it is only a 1 year warranty and I'm a couple weeks out. I looked thru this forum and it looks like others had the same problems. From some other stuff online it sounds pretty common for the ssd to die. Its unfortunate as I loose all of my data and a device I've only used a...

No shenanigans just a dead surface. I have tried holding the volume down. I tried booting from USB. I also tried the hard reset. Basically it comes to the black screen and typically the little circle below the word surface will spin. Now I get nothing. I have no clue when the...

I picked a surface up for my wife Christmas 2012 . She has barely used it. I thought I'd update and get some use out of it on some business travel since it has just been sitting almost the whole time we've owned it. Anyway I saw an update a couple weeks ago and did it. Afterwards performance...