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Yeah, I've done all the firmware updates, and Ill look at the thread, thanks for all your help

I have loaded corel draw and a couple of adobe programs, there not known to conflict, but it is possible, and what you have said makes perfect sense, thank you, I have got SP2 started by following jnjroach's post, Thank you D1vad and thankyou for the link

Success, thank you very much jnjroach, I held the volume button down along with holding the power button, the surface logo flashed and I let go, SP2 didn't start until I pressed the power button one more time and it started up as normal, WOOHOO, Big thankyou

we are talking hours D1vad, I haven't been into any settings like reconfiguring what the power button does, and yes tried charging it and pressing the power button, with and without the charger attached, i'm pulling my hair out, its brand new and its the second one ive had in three weeks, maybe...

Thanks Pochowandpoch, the problem is waking it up from sleep/hibernate mode, if I can get it to power up, I will try your shutdown method, just cant get it to start up, I know it has power and is semi on because the windows logo at the bottom middle vibrates if you touch it !!

why does my pro2 not wake up, the battery is fully charged, I press the power button once and nothing happens, is there any tricks I need to know to get my pro 2 to turn on, or does anyone know why this happens, it has happened twice once this machine and once on the pro 2 that I took back to...