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Apologies for the late reply - we've been away out of wi-fi for a couple of weeks. Thanks for your help. Machistmo: it was both IEs, unfortunately. Omni: thank you: tried the delete data, then another reset to default, and now all is good. Very helpful indeed - what a great resource this forum...

Thanks for the idea, Omni. It hasn't worked, however. I wonder if BBC iPlayer is using a version of Flash that the Surface can't run? On the other hand, it doesn't explain why on the Adobe Flash Player page the swf display still shows as a grey box suggesting that Flash is not installed!

My Surface RT no longer allows me to view websites with Flash, including BBC iPlayer. Two weeks ago I did not have this problem. Going onto the Adobe Flash Player site, I cannot see the Flash images designed to test whether Flash is installed, but it will not let me install Flash - I get the...