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I Agree, I would still have a Surface Book, and not the iPad Pro I am writing this on.....

I MUST disagree. I had the Surface Book i7 / 512, and was lied to by their support on 5 occasions on an RMA (Paid Advance Replacement) that never occurred. Here are a few low-lights of my Support experience over the Month and a half with a Surface Book Microsoft Store (Tyson Corner, VA) - "We...

Phazey You might want to post a bit of what your using it for. For me the Number 1 and must have application is Stylus in OneNote 2016 for handwriting. I 'had' :( a Surface Pro 3 i7 before I bought a Surface Book i7. Sold it on eBay and wish I didn't, it was ROCK solid ! I returned my...

Looks like an iPad Pro competitor. Surface (for me) goes into i5 and i7 as it can be a real computer. I would love to play with one to see how well office 2016 with One Note works.

Agree, but will also add, it turns on when it suppose to, off when is suppose to, sleep that can recover from, and if does not, a support organization that can help, and if I need it replaced, walk into a Apple Store and have it replaced. I would also add, no Ethernet Port (with or without a...

Final update. Thank You @flar for the Note on Best Buy Return Policy. Returned the Surface Book Today. Thinking I might get a Surface Pro 4 (as my Surface Pro, and Surface Pro 3 treated me well), but while I think, I ordered an iPad Pro. No where close to a Surface Pro 3, but for now, stable...

Microsoft support is very frustrating. I realize that last week was a holiday week and FedEx was overloaded, but see below of an amazing journey trying to get a tracking number on something they claimed would have been delivered last week. I am 1 week 1 day into waiting for a replacement...

I think my way was better.... I am now 6 days into the 'RMA' being processed, and with the 'surface support' that you recommended, Surface support - "Sorry about the issue, due to holidays it will arrive Monday' Me - "So your telling me that the email that I received that you would email me the...

For some reason you can not cross post, so here is the summary @Jesse Segovia The App should look like this; The next step is to pick the Office OneNote that is not listed. Hit the + and You need to fine the path to the application (which is dumb, but..). For Office 2016, mine was here...

Trying to isolate DOCK verse SB issues. As others have had, I still get every few days the SB being on the DOCK, using the Monitor, Ethernet, USB all from the DOCK, but it failing to charge the SB, and to discover at the WRONG time that the SB has been on Battery, and now do not have enough to...

Could be? No other device seems to have issues on the screens.

I was too quick to make mine pretty. Replacement SB on it's way, and stickers on their way off...

This was fixed with the newest release of the Surface App search launch-multiple-apps-and-programs-with-single-pen-button.19086/ and finally-pen-customization.19051/ Complete

Has anyone been able to map the OneNote Office 2016 'Take Screen Clipping' to a double click? Full Screen shot is built in but I grab slides from WebEx sessions and insert into my note all the time and having that would be cool. The default Screen shot, opens a OneNote Windows doc and puts it...

I have mine set to never sleep as mine has a habit of not recovering from sleep as well. Does not work when mine is in the odd state. To be clear, it does awake, I can see the mouse, just nothing else on the black screen. Sometimes by hitting some combo of power button cycles, I get to a...

@GreyFox7 I have my 'first' SB replacement being processed by Microsoft Now, and your tail sends chills down my spine. I have the Complete Warranty, but think I need to take BOTH units to a Microsoft Store to make sure that the Warranty transfers correctly, and I get a piece of paper showing...

When it comes to books, I love a good mystery, but not so much when it comes to my surface book.. I went to check Update history that Zkyevolved showed. well, I did not get a hardware update, but Reliability Report shows; and the details are; Very odd.....

Still on original SB, and yesterday in the middle of crunching numbers for a early meeting, my SB decided it did not like the external monitor, when connected to the DOCK. I could get it working via a power cord and connecting the DP cord directly to the SB. This morning I was checking the...

Today the Surface Support Website will not go pass step 2 in getting support. Meaning put in seal number but never permits the next step. I called the MS number I found before and have been on the phone for an hour just to resolve a warranty date issue. Verification Code to prove who I am -...

1 your chat (web) with Surface Support, and Advance Replacement is being sent.