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I wasn't trying to imply that this was "the major" problem with the SSDs in our SBs. To be clear, the Samsung driver does clear up the incompatibility with the AS SSD benchmark, upgrading its abysmal results to what is consistent with other benchmark programs. As far as I could see when I...

Just curious if anyone has received a SB with anything other than a Samsung MZFLV### drive inside. Also, I mentioned earlier in this thread that I manually installed the Samsung NVMe storage controller driver and it helped with AS SSD benchmark results. Recently I decided to do a reset and...

One feature of using my cell phone instead of having LTE built-in is that I can control the usage. Tablets were designed as tablets and software designed for them will usually ask before downloading large data sets, even in the background. PCs were designed to be hooked up to an unmetered...

How do you get the optional update for the dGPU? It wasn't updated when I did the regular Windows Update check, but the others were. I didn't see any option to check for optional updates in the Windows Update CP...?

You can't beat the logitech ultrathin touch mouse for size and functionality, though it's expensive. It's the smallest BT mouse I've seen and has left and right virtual buttons as well as full touch scroll functionality and is rechargeable over USB with a very short cable that comes with it...

I added a MeToo. I understand fully that it will decrease the overall battery life, but I frequently use the clipboard in cases where the keyboard is too bulky, such as for holding sheet music in my hand (replacing a folder of paper music) in chorus rehearsals. Most rehearsals are short enough...

Cases and sleeves for a 13" MacBook Pro tend to work pretty well. After using one of these for my 15" MBP, I got the 13" version at a local Best Buy for my SB: Sling Sleeve Deluxe Black Unfortunately, it looks like they've redesigned it recently. The 15" version I bought a couple of years...

By default the test automatically selects a server that it thinks might be best, but as sharpcolorado pointed out, they have chosen different servers to test from so this is an apples-to-oranges test. The problem could be outside your network. Also, it appears that they are running at the same...

Ah, thank you Talldog. That was exactly what I was looking for. I "think" I ended up there last week during my investigations (possibly before I bought the plan in the store) since it looks familiar, but I can't say for sure. I was definitely at a page that looked like it and which had a link...

I finally went with the online chat strategy figuring that, if nothing else, it would be a second opinion compared to the store personnel. They confirmed that there was no association of the two in my account and had me send in a copy of my receipt so they could have the Warranty and Exchange...

That is disturbing. They would be inviting people to buy several devices and then only get fewer Complete coverages and just hold them as a hedge against some of the devices failing.

Thanks all, with the details filling in, that is starting to sound similar to what they were trying to tell me at the store. I think I'll press the issue, though, because technically I was outside the 45 days since purchase. The store personnel saw fit to sell me the plan anyway given some...

Thank you for your many suggestions. I'd still like to know what Complete protection looks like from someone who has it. That's pretty much the one missing piece I need to proceed on my own at this point. To respond to your specific comments: - I realize you didn't suggest that I talk to a...

And I should point out that I was dealing with the store manager at the time when he told me that it was covered and not to worry. I don't think going back and asking for the manager will get me any more reliable information.

I've essentially already done this "take my SB to an MS store and have them look it up" action item right there in the store when I purchased the protection. I was surprised that they didn't need the serial number and I specifically asked them to make sure it was covered and they looked at a few...

I edited my original post to clarify that I purchased the Complete protection directly from a Microsoft retail store. I bought the device itself from BB, but decided I wanted the MS Complete instead of the Geek Squad warranty so I visited the MS store in SF to get the protection afterwards. I...

I recently visited a Microsoft retail store to add Complete Protection to my Surface Book that I purchased at Best Buy. They happily sold me the protection and had me provide the email address of my account. I asked if we needed to specifically associate it with the device, but they said that...

It recognizes me both with and without eyeglasses (I wear contacts or glasses at various times). You can go back and train the hello function further if it has trouble and then it extrapolates out the various differences from all of the samples it has.

Did the i5 have the dGPU? And/or could it have been that the i5 had a defective dGPU and so it wasn't used? When I first got my i7/dGPU I noticed that D3 would vary by about 15 fps or so and further investigation showed that sometimes my dGPU was not being detected/used in the cases when it...

Yes, Best Buy has a special return promotion for anything purchased from 11/1 through the end of the year - returns until 1/15. (And, of course, I had to buy mine on 10/31 at the end of the retail day - D'oh!)