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Could you please tell us the type of Docking station purchased for the hard drive? Startech, Thermaltake, etc.?

Their site still needs some work - performance has been a little off since the latest 'version' for lack of a better word. When the Surface site first went live I don't recall it looking like it does now. Navigation is a bit poor too - but I am glad they have a dedicated site as a resource to...

This makes me glad units that i've returned due to defects I was able to wipe myself first. I can't believe they wouldn't have a process (they honestly probably do) in place to just wipe these things no matter what upon receipt. Somebody was probably snooping around data on the returned...

OP - trying to follow up on this as I'm curious how you exchange turned out (yet another guy who signed up to complain only perhaps...)

I don't believe there is. I also don't see it being addressed in the upcoming UPDATE 1. They are currently working on 4K display support and other high resolution displays but nothing in regards to the custom app dpi.

I don't know if this will really work but you can try following steps to recalibrate the battery and see if you get more accurate times. I've only tried a couple of times with older laptops and had mixed results. I believe one method is to even just run your battery all the way down and...

Correct me if I'm wrong but both of you are speaking in terms of MS store customer service, not the dedicated Surface support team. I can't speak much to the MS Store customer service but know that there is a dedicated (and in the US) support team for Surface that may be more helpful. I don't...

Kickstand was fine. Everything was actually solid about the unit. I checked it thoroughly and was happy with the replacement quality. I just wished they did their own quality checking before shipping it out.

OP - any update? Also, any more explanation as to what "corrupt" OS means?? I have any update on my experience thus far (not a good one, unfortunately). I received my replacement Surface Pro today (great start to Friday you know?). Opened it up, checked it out. Looked like a refurb but was...

What do you mean by corrupted OS? You can try to restore everything back to factory settings if things aren't working properly. Typically with surface software issues you don't need to send it back. With that said, I have a cracked screen on mine. Doing advanced exchange as we'll. I called...