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I am able to connect to a VPN with my Surface Book.

I bought a new Arc Touch Mouse Surface Edition with my Surface Book, and quite often it will lose its ability to scroll. When it happens, the mouse will first have a bit of trouble scrolling, going from multiple lines to only one line, or scrolling one way but not the other, and then it will...

I have the same issue with scrolling in Firefox. Sometimes when I scroll with two fingers, there is a delay and I have to try again. Not sure if it happens in other programs - I'll have to see.

I haven't had that issue, but I have had the issue where my headphones are plugged in but the SB plays the audio from its speakers instead. It knows the headphones are plugged in, but somehow doesn't switch over to them for playback. I have to fart around in the sound card settings turning...

UPDATE: My SB still randomly does not wake from sleep/hibernate, requiring a hard reboot (hold down power key then reboot) in order to start. This is a ridiculous problem to have on a high end laptop in 2015. Microsoft doesn't need to worry about me recommending the SB to other people - every...

I have learned a couple of lessons with my SB purchase. First, I won't put much faith in what Panos Panay has to say anymore. Clearly, he will say anything in order to boost product sales. Either he outright lied or he didn't know what his own company was doing - either way, it's a problem...

My Surface Book did not wake from sleep again today. Close the lid for two hours, go do something else, and come back to a black screen. The keys light up, and nothing else works. I have to do a hard power down and reboot, login to all my programs again, etc., etc. Brand new SB running nothing...

My SB has been much more stable recently, thanks goodness. I would be REALLY upset if things had not improved since it was first delivered (when it was basically more trouble than it was worth). Apologies are better than no apologies, but getting it right in the first place is infinitely better...

Taking responsibility is always a good thing.

Alt-LeftArrow goes back a browser page. Alt-RightArrow goes forward a browser page.

I remember when the standard reply from most hardware and software support people was, "Do you have your original Windows disk?. Okay, put it in the disk drive and press Enter". As if. The standard explanation was, "If we can get our modem/software/mouse/scanner/etc working on your computer...

For many of us, doing a wipe and reinstalling Windows is a huge headache that we do not have time for. I would have hoped that Windows has come far enough that the resolution to most problems is not to reinstall the operating system. That might have been a reasonable approach in 1998, but it is...

Now the question will be whether the profits from the sale of a bunch of early product will be offset by the negative goodwill associated with the product being released too early. It seems to me that Microsoft's answer to this question has always been: release now and fix later, so I guess we...

I agree completely. I suspect the original intended release date was closer to the release of Windows 10, so this was already a major delay. Faced with the prospect of missing the window for early Christmas sales, Microsoft probably felt they had no choice but to release the product. Necessity...

The way I see it, there are only two possibilities. Either Microsoft tested the SB before release and knew it was utterly not ready for sale to customers, or Microsoft failed to properly test the SB before release and thus had no clue it was basically a POS at the point of release. Either way...

I don't mind the hinge at all. It's super weird that it opens more when the computer is on than when it is off, but I don't need to open it with the computer off, so that's okay. I don't love the balance point. I find when I have it on my lap I have to keep my wrists on the keyboard to stop the...

Reliability and stability are key for me, and the Surface Book does not deliver on these most important criteria. It's a nice device, when it works, but that's not good enough. Microsoft takes the blame for this entirely - all I am doing is using Microsoft Windows 10 on Microsoft hardware to run...

I had an uneventful day with my SB today, which was welcome. Before the update, I only had one DD error, and it went away quickly. After the update, I have had only the one instance of the clipboard screen going black and flickering with the power button being held down. The only issue I often...

Tomorrow morning, I will be taking a paper copy of my notes into my lecture along with my Surface Book. A brand new $3,000 Microsoft computer, and I will be carrying a hard copy backup because I can't rely on it.

Similar experience for me. I installed the update last night and this morning, with the clipboard detached, my screen went black and wouldn't come back. Never happened before. Holding down the power button would cause the screen to flicker and go black again. 75 third year law students in a...