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Thank you so much for this detailed response. It's very much appreciated. I'm going to look into your suggestions and see if I can get it to work. Thanks again, dude.

I'm pretty much at a loss as to what to do about the problem I'm having. I bought a Surface yesterday. I attempted to update to 8.1. Complete disaster. Update failed just before it was about to end and in the process damaged a bunch of files in Windows. It booted back into 8.0. I...