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My first call was to the closest Microsoft store in San Rafael who told me they longer listed that part, in any event didn't have one. They transferred me to M'soft support, all on Dec. 29.

Dec. 29 - I reported AC Adapter on my 10-month old Surface Pro stopped working. After 54 minute phone call was assured that part would arrive within 8 to 11 business days. Under warrantee but no option for expedited delivery. Jan. 9 - I logging in to view the service ticket (1274443820) and was...