Search results

Thanks for the prompt reply! Just talked with Microsoft, and surprisingly, I had a fantastic customer service experience. (not what I'm used to with Microsoft. :/ ) Thanks for the help.

Hello folks! I just got the arc touch mouse (the one without the USB Dongle. However, when I hold down the button to pair the device, the light on the top never comes on indicating that it's in pairing mode, and the surface doesn't recognize it. I've removed the batteries for a few minutes...