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I had a similar issue with a light leak and it took me a week. Granted it wasn't this week, (month or two ago) but I had to wait for damn near a week and a half for their "system" to get it right. My guess is you have the same exact issue I had. Have you tried cancelling the replacement? I...

I have to agree with you on the support end. I've personally had a nasty light leak issue with my surface pro 128gb and upon filling out the form for service the system locked up and left my request in limbo. I couldn't fill out a new one because the serial # already had a request pending, and...