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I am looking at a Surface 2 Laptop of a young Ukrainian family who have just moved to my own after fleeing their country, so whatever I can do to help I will! They've a Surface 2 Laptop (1769) that has just stopped working. Just like that. It's charging (two separate chargers light up when...

Well I can't quite believe the simplicity of the fix for this...but disconnecting the keyboard until booted in to Windows seems to have bought the boot times down to something bearable. Still around a minute which seems long to me, but I can cope with that!

Hi there. First post, so hello. I've been given an old MS Surface Pro 3. The touch screen is knackered after it got sat on (!) but that's easily fixed by disabling it entirely and relying on the touchpad. However it has another problem that I can't fathom. When starting up, sometimes it...