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Video no longer works. Is there a writeup of the permanent solution?

Go into the settings and do a full reset of the unit which will wipe out everything to factory defaults and then spend a few days gettting all the updates installed and then try

Try installing all the updates .. should be able to use the App Store

Nevermind it stopped working again sigh

I was able to fix this by going to device manager, open the touch device (which should be showing a yellow explanation mark) and go to the option to revert to the earliest version. Some people have reported success with just hitting update to get the latest version. My surface 2 is working again!

No solution to this yet from Microsoft correct? Guess they've long since abandoned this unit?

I've seen the same thing happen to mine .. just was sitting there plugged in for a few weeks and now touch no longer works although it registers a sound/vibration when I hit the home atea

You know you can add a MicroSD card to the surface 2 correct?

I think you can just say you want to send it in for service

My recent exchange of a surface 2 was very simple. Just do it online via the web.

Few weeks left on your warranty? Why wouldn't you just send it in in case it's a bigger issue?

Yah it eventually worked. I tried both chrome and IE and even tried from the surface tablet itself. I ended up having to start 3 downloads at the same time and that caused the connection not to terminate.

Did your download work? Now it seems to start but i keep getting a network failure before it completes. Trying third time.

How do we let Microsoft know about the problem? I talked to them and they seemed to think it was on my end because it worked for them. But they were probably on a Microsoft internal network.

My surface 2 is in an endless state of "attempting to repair" and reboots .... so I tried downloading the recovery image from the Microsoft support site and after clicking the download button I just get an empty tab. I've tried on 2 machines as well as from another surface tablet. Can someone...

Yes i just read this: Update: During a Q&A session after the event, Myerson promised that Windows RT users would get an upgrade to 10 as well. Your Surface 2 won't be left high and dry! Some conflicting info however...

Now that microsoft has unveiled Windows 10 and announced a free upgrade for all Windows 8.1 users ... does anyone know if that includes RT? I didnt see the word RT mentioned anywhere which leads me to think there will be no upgrades for the Surface 2.