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I wish I could get my replacement, as I have been waiting since 12/16. Currently on the phone with Microsoft, Answertech says this is one of the most touched cases he's ever seen. I was told it would ship Tuesday or Thursday. It still has not shipped. Ridiculous!!!!!!

Glad you had a positive experience, I have been waiting to replace my 512GB version since 12/16. Currently on the phone with Microsoft to see if my replacement shipped like the customer care advocate said it would.

I will check mine when my replacement 512GB get here in the next couple days.

I think those that got it right away had the smaller SSD in them. They have been out of stock on the 512G and 256G surfaces. I got a call last night that I would have one shipped on Thursday. Believe it when I see it. I am currently going on 2 1/2 weeks with a useless Surface. Hopefully Monday I...

The big thing to consider here is if you need support. Lenovo will provide excellent support while microsoft's support is sub-par at best.

Steve - I feel your pain. I bought a 512GB with 8GB of RAM. I had it for 3 weeks and Microsoft sent down a faulty firm ware update that fried the UEFI. I have waited almost 2 weeks for a replacement and still have not gotten one from Microsoft.

Day 11 - Microsoft's customer care advocate called me to give me an update on my replacement. Essentially, no update at all that they would call me tomorrow after they talked to the service center. So much for an advanced replacement. Microsoft's service is horrible to say the least, while...

I would understand current supply issues, my gripe with MSFT is their customer service is horrible. I have been dealing with the AnswerTech's for over a week. They have elevated it to the customer care department which will contact me in 3-5 days which is ridiculous to say the least. If you...

Bluegrass - Yes Microsoft pulled the updates from what I saw on TechNet. As of today I still have a dead Surface due to UEFI failure. Microsoft cant even seem to tell me when I am going to get a new one even though I choose the advanced replacement option which meant I would have a replacement...

Yaz - yes this was the 12/10 system firmware update.

Jolly - I actually powered the unit up again today and it brought up the system recovery. I entered the bitlocker key and I got it to come up. I copied everything I needed then I restarted the machine. Bam back to the TPM screen and stuck there again. Now that I got everything I need just going...

Tomato / Tomatoe in this case. Yes they had a UEFI update that botched system. Nothing will load stuck on the TPM and Keys screen.

Just installed the most recent update to my Microsoft Surface Pro 2 - 512GB and 8GB RAM. Low and behold they updated the BIOS and it fried my machine. Now I have to get a replacement from them!

Thanks, gonna try the USB3.0 route with easy transfer.

I agree that I definitely don't think the SP2 is over priced. I just bought the 512GB version the other day. I am replacing my Acer W700 which I absolutely love but I bought the SP2 for the extra performance and memory. Previous to my W700 I carried a laptop and an iPad. Now I carry just my W700...

Just bought a new Surface Pro 2 - 512GB with 8GB DDR the other day. Should have it sometime next week. I currently own an Acer W700 with a 128GB mSATA drive. What is the easiest way to sync my new Surface Pro 2?