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When you turn the type cover backwards and connect, is there any difference?

Yesterday I tried to simulate your issue. During the process, I deliberately deleted my Outlook profile (Settings, search for Control Panel, "Outlook"). After importing a new profile in, hyperlinks were not working. No response at all. This is despite the fact that I imported the profile...

@afbille, we are still trying to get you fixed up. I suspect your file associations or the Windows Registry settings routing them are corrupt on that Surface. I know you have been working this for some time now, but let's try another go, though you may have done this before: Try steps 3 or 4...

What is your default (hyperlink) browser on the Surface? This may be the problem. Try setting to Edge, see if it works. If so, set your default browser back to whatever you had.

Your specific build of Outlook on the Surface must not be the same as on your HP devices.

You may be in a firmware loop which tries to manage charging, but runs out of juice itself. Let's try this: Leave the base and clipboard plugged in with the white LED on for several hours.

Great post. The SP6 did well, and now your wife gets that good machine. That makes the SP6 not quite "fanless". Tell us how it goes with the SP8 - I am one of its fans.

If your Windows 10 PC has a touch screen, then it is possible pen can have some functionality to draw or write. The Microsoft Surface Stylus Pen only uses Bluetooth for the buttons on the pen. Bluetooth is not used for drawing or writing on the screen. For that, an invisible electromagnetic...

Oxyclean (or oxidizing stain remover) should work.

Tape the power button down, and leave it charging all night. Sounds crazy, but not as crazy as the subject you gave this thread.

Use very dilute soap solution. No scrubbing with any device. The fibers are delicately layered on.

The URL on this posting was deleted, as it does not adhere to forum rules. That is why the original post was not published.

Yes, sounds like the some very low voltage connection got a dose of higher voltage and current. Doesn't sound good. Design flaw? Sorry about this. I have doubts a repair shop could figure out what components to replace, or be able to do the job.

This may be the "slow trickle" effect. Let it charge for 24 hours. Might get there. Thanks for helping this family.

Make sure you are not just experiencing OneDrive re-syncing all your files on the Cloud. To check, disable any Internet connection and see if speed improves.

Yes, proper drivers, firmware, software will be updated afterwards.

That procedure is safe. You will not be able to perform step 5 (remove CMOS battery) if you have a Surface device, however, that is the least likely to be your problem.

Joseph, Welcome to the forum. Could you provide more details? What model computer? Do you mean that your computer will not "boot up" or restart? Were you doing an update at the time? What comes to mind is that you will probably need to obtain a bootable USB drive, which will allow you to...

No, this is not normal. It is not likely an indication of something that will get worse, but obviously this interferes with your ability to use the SP8. I've set up many geophysical workstations using Surface devices, and have found that color can look different or inconsistent due to some...

This is a strange phenomenon. Hopefully, somebody can figure out the bug now that a hint is that the TAB key can be used to remedy. Good news is that software is indicated, not hardware.