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Thank you for your input. Your efforts are appreciated. Shame on Microsoft.

Thanks. Tried with their trial and couldn't even add files for the same reason "don't have permission :(!"

So no solution?

Post encryption, I was asked if I wanted to backup the key and create a password. Selected yes and created a password. Once again spoke to a supervisor in MS yesterday who took remote access and ended up deleting files from the registry without my consent resulting in additional problems and the...

Used Microsofts encryption. The one built into Windows 10. Whatever they call it.

Both - when I encrypted the folder it I ticked yes to include all sub folders and files

There is. I select continue. I'm told again I don't have permission.

Same issue; states 'you will need administrative permission', even when I'm logged in as administrator :(

Here's the screenshot of the error when I attempt to open one of the files. There are files on the USB which open, but not the files which were originally encrypted.

USB ...

There's no such option apparently to take ownership? Speaking of Ownership issues I've spent the past 3 hours on the phone with MS Office support, surface support, answer desk, all keep transferring the call. Not getting anywhere.

Yes, found recovery keys but according to MS I still can't decrypt the files...as you say it's a permission issue. When trying to open the files the system searches for the old device. So it seems the way MS have established the system is encrypted files are linked to a specific device rather...

The circumstances were described; followed MS Answer Tech advice to the letter resulting in significant loss, stress and risk of disciplinary action. I have spent countless hours dealing with MS Answer Tech's 'identifying the problem' every time and providing contradictory information. To this...

It was a drag and drop. I didn't encrypt on the USB. I did select yes to backup the encryption key on the dodgy sp4. Does anyone know of any solution in these instances?

It seems evident SP4's were prematurely released. I am onto my fourth replacement. I saved confidential medical files with word on my third SP4 using the Win 10/Office 365 encryption 'service' and relying on advice from MS Answer Techs, backed up those files on a USB. When the SP4 device sure...