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I have Surface 2 (with win RT). I am 100% sure that this is not a HW problem, because it occured after a failed update. Tablet was like this for more than 20 minutes, when it restarted, touch was unresponsive (but windows logo button still works).

Yes, that is exactly what I did, reset to factory state.

I am having the same problem since an update failed to install on 16.7.2015. Windows logo button is working, but touch is unresponsive. Already tried all steps on MS page, including reset. Nothing helped so far.

No, what I'm saying is that I cannot figure out how to make subtitles work. I will try these tools that you linked when I have time, thanks!

Great news: todays update of xbox video app on win 8.1 (x86 and arm) includes *.mkv support, finally! Tried few videos, all working ok. I just can't figure out how to add subtitles:)

What about somehow telling it to ignore touch if it is pressed more than 2 seconds, or anything similar? Edit: some guy managed to do something similar that I wrote in first post on android tablet: http://www.reddit.com/r/Android/comments/1r2zha/how_i_managed_to_use_my_android_device_with_a

My surface has a crack in a glass in upper right corner and a small bit of touch screen doesn't work. But that's not that important, I can live without touching that corner. Real problem is, that on that crack i am getting ghost touches (it looks like an invisible finger touching the screen)...