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I cracked the screen on my original one, sent it in, this is the replacement with Windows 10. It crashes without me installing anything. I let it got thru the reset with it saving my files,etc. I start playing around with the apps and soon it starts crashing. The apps have to be loaded at least...

Sorry. No, this is a replacement straight from Microsoft that I received the other day. I cracked the screen on my original one and sent it in an got this in return. It is Windows 10.

I can't believe this. Dropped my SP3, sent it in, got replacement. So far so good. It keeps crashing. All of a sudden everything stops. I am doing another reset now. It is kind of funny because it starts out with a nice startup screen and everything is working, I see some new things, then the...

Microsoft Complete did come thru! I also had regular backups done thru File History to my SD card. What a relief! The only things that I have found that are missing: Outlook Calendar and website logins. I was afraid that I had lost everything due to not being able to back it up because of the...

OK. Thanks. Seeing that you can have only one tablet activated, I guess it will get rid of the old one automatically. Sending the broken one today. I will probably have more questions when I get the new one. Because I cannot get into the old one I will be losing some stuff, like Outlook...

So if I go to my account I just have to deactivate the install on the broken SP3 and it will allow me to activate an install on the new SP3?

I looked up my Microsoft account and it turns out that I DO have Microsoft Complete! I guess that I can call them for information about sending it to them. It is listed on my account, so I am guessing that it should be a simple process to get it repaired or replaced.

Thanks for the info! I looked up my Microsoft account and I DO have Microsoft Complete!!! Thanks for reminding me!

It turns on but cannot use screen. Glass is cracked in corner and goes diagonally up to other side. It seems that the original warranty does not cover this. I bought it in April of 2015. When I get a new Surface, can I transfer Office 365 to the new one as well as One Drive and any purchased...

I edited my original post last night to say that it is now working. Thanks anyway.

Windows 10

Is there a way to use the pop up on screen keyboard in tablet mode in Word 2016? It works in Excel 2016 but I cannot figure out how to get it to work in Word. TIA! Never mind. It is working now.....

This is very true. It comes down to a matter of preference, in my opinion. I tried the others and One Drive came out on top. At $69.99 per year with Office 365 - win.

My opinion now, so don't flame me. One Drive gives 1 terabyte with Office 365 for FREE. I don't like the interface with Amazon, Google Drive and others.

Apology accepted. Perhaps you could document your findings concerning Windows 10 in that topic area. I would be interested in knowing the good and the bad before deciding whether to upgrade or not. You have brought up some very valid points and, as such, should be in the Windows 10 area so...

What are you talking about? I just asked why there are 2. A simple question. No need to get your panties in a wad. GEESH! Someone else said that the desktop version might go away in the future. I just responded that if that becomes true, I hope that they combine the functionality. Surely this...

YES! Tried a few times and met with success. Thanks!

If I had not been playing with both, I would not have known about some limitations in metro IE.

Well, not for me. Good for you though!

If they do get rid of one of them, I hope that they will combine the functionality of both into the one. Seems psychizophrenic to me. No it doesn't. Yes it does. Shut up. No you shut up.:D