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On the surface it's quite likely the win.exe was corrupted during a patch. The good news is it's mostly painless to start over, as many of my settings and preferences were stored in the cloud. All I had to do was reinstall some of my applications, (I now keep the install files on my micro SD)...

This is true! I actually had a similar failure to load on a regular desktop where the start button and bottom tray didn't appear on a win 7 machine. One of the steps I used to identify the problem worked for me with that, and I was able to get that box back up in no time, so I guess I am a...

Reset worked fine for me. I did find that the process is relatively painless, full restore was under 15 minutes. The pain is in having to reinstall your apps. Based on my experience, I have inserted a 64g memory card, and my application files are saved to the card so I can reinstall at will. My...

Ok, found a solution, sort of. Turns out the explorer.exe file was corrupted. No idea how. If you hold down the volume button at start up, restore and recovery options appear, and you can reset or restore the machine. Might be a similar issue on the surface 2, but I'm not sure how to get to...

Same exact situation for me today. Login-->black screen. Power on, screen on, display black. nothing works. Tried the 1 button restart, the two button restart. Same result. Machine is less than a month old, and just stops working? I've got like 5 days left to return this, and since this is my...