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Day 3...still processing.

There's not a best buy within 100 miles of me that has the 128 in stock...I know...I checked!

Sorry, but several of you gents are mistaken. On the Surface Pro, if you run the Microsoft titled "reset without affecting personal files", plan on losing everything that you've installed to the desktop along with any apps you've installed from the store. Heck, it even trashed my Office 365...

It dumped apps and many of the things I downloaded from steam over the weekend. It dumped i-tunes. It dumped SkyDrive. It took a dump on my invested time. grrrr

NO... There was no misunderstanding. I followed the tech's instructions letter for letter. I was told "You won't lose your files". The full on reset didn't work either. So now I have two completely crappy solutions offered by Microsoft. Standard return...takes about 15 days (15 days that...

I'm having issues with my Surface and multiple type covers. Laggy and takes 2-3 seconds for a keystroke to show up...and the mouse pad is laggy to the point of uselessness. An on-line MS Tech asked me to clean the contacts...so I did. No resolution. The next step, reset without affecting...