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  1. benone

    Battery Swelling

    I own a surface 3 device purchased in a local authorised reseller in Hong Kong. Last week I found the battery swell as it pushes the monitor and a gap appears. If I plug the device to the dock, I am not able to switch it on. I contacted Microsoft local support, sent them all the photos...
  2. benone

    Turns on but won't start up

    I got my surface a hard restart because it was frozen. Since then the monitor appears to be black all the time. Keyboard is lighting up but the machine has no response. Tried to connect to an external monitor via mini DP, nothing appears also. Press and hold power + Vol up to reset, no hope.