Recent content by maxrg

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    HELP : SP3, WIN10, DOCK, No Local Area Connection

    Hello John I'm not sure what you mean by OP but I did test a known working dock and the problem still exists. As far as I can tell the fix's for this issue as follows: 1) Roll back to windows 8.1, remove VPN Clients, reinstall Windows 10 - I don't think I can this because of the time windows...
  2. M

    HELP : SP3, WIN10, DOCK, No Local Area Connection

    UPDATE : After much more reading I believe I have discovered the issue as described in the below article. Seems if you had the Cisco VPN Client installed in Windows 8.1 and then upgraded to Windows 10 the issue I'm having can happen. One solution is to roll back to 8.1, remove Cisco VPN and...
  3. M

    HELP : SP3, WIN10, DOCK, No Local Area Connection

    Thank you for the reply. In the course of troubleshooting this issue I did do the following: Uninstall the Ethernet Driver in Device manager while the SP3 Docked Remove the SP3 from the dock and reboot Go back into Device Manager, view hidden and remove driver Reboot again and dock SP3 A...
  4. M

    HELP : SP3, WIN10, DOCK, No Local Area Connection

    My wife has a Surface Pro 3 that sits in a Microsoft Dock. We are not sure when the problem started but while the SP3 can connect to our WIFI just fine, I can't get the Ethernet port on the dock to be recognized by the SP3. Device Manager > Network Adapter > Surface Ethernet Adapter present...
  5. M

    Bricked Surface Pro on Day 1 - HELP

    Jamon The the problem that I and other users are having is the surface pro boots into the bios and there is no way to get it to load Window. Yous can select exit from the menu but it just boots to that menu again.
  6. M

    Bricked Surface Pro on Day 1 - HELP

    As a matter of fact I did. I have a known good boot able window's 8 usb drive I used to install w8 on my wife's previous laptop and tried various keyboard and button combination to see if I could get the surface to boot from it and it would not.
  7. M

    Bricked Surface Pro on Day 1 - HELP

    Cie I spent hours researching this issue on Saturday and even working with Microsoft on the phone we could not figure out how to fix the issue. There is a ton of information written on how to get into the bios or do a factory rest but in the case of our machines, none of them work and the...
  8. M

    Bricked Surface Pro on Day 1 - HELP

    Just wanted to let you know that the Microsoft Store I purchased the origional Surface Pro from replace it with a new unit and so far no issues. I believe my ticket with Microsoft is closed but I am still amazed that no one at Microsoft has been able to tell me what happened. For piece of...
  9. M

    Bricked Surface Pro on Day 1 - HELP

    Thank you for all your replies. I spoke with Microsoft Surface Support and my technician who was very nice had not heard of this issue. He also said he would do some research and if I get an update I will post it here. I'm very sorry that others are having this issue as well. When we do...
  10. M

    Bricked Surface Pro on Day 1 - HELP

    I greatly appreciate the copy and paste but none of the above steps worked. Been working on this for hours
  11. M

    Bricked Surface Pro on Day 1 - HELP

    MS Support is closed so I have an appointment tomorrow at the MS store to have them look / replace and they said they just got more units in stock and will reserve one for me
  12. M

    Bricked Surface Pro on Day 1 - HELP

    After standing in line for 3-hours, my wife finally got her surface Pro. She was playing with Office 365 and the device just froze so she pressed the power button to turn the device off and when she turns it on the Surface displace the black screen with word surface in white, then that...

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